[esup-annonce-tech] esup-helpdesk 1.7.12

["Pascal Aubry" < >]

Bonjour à tous,

 

La version 1.7.12 du helpdesk ESUP-Portail est en ligne. Pour plus d’informations, merci de consulter http://esup-helpdesk.sourceforge.net.

 

Changes in version 1.7.12

Bug fixes

• the 'take and close' feature was not working in departments where managers must precise the time spent on ticket closure (Pascal Aubry, pointed out by Raymond Bourges and Sylvain De Féo).
• NullPointerException when re-opening free tickets (Pascal Aubry, pointed out by Sébastien Gaudin).
• integrity constraint violation when automatically replacing an external user by the portal user corrresponding to the external user's email, in some rare circumstances (Pascal Aubry, pointed out by Louis Fresneau).
• HibernateException on the journal page when filtering a department (Pascal Aubry, pointed out by Jean-François Radenac).

Enhancements

• try to reopen LDAP connections when search fails (Pascal Aubry).
• in package esup-helpdesk-quick-start, added property esup-helpdesk-quick-start.keystore.filename to parameter the keystore used to trust the CAS server (Pascal Aubry, requested by Philippe Lecler).
• corrected many _javascript_ errors (Pascal Aubry).

Other change

• improved the debug information dumped when unexpected exceptions are thrown (Pascal Aubry).
• by default, department managers now monitor all tickets (Pascal Aubry).

Documentation

• corrected a few mistakes in the install instructions (Pascal Aubry, pointed out by Shoji Kajita).

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Changes in version 1.7.11

Bug fixes

• PropertyValueException at ticket creation (Julien Le Thuaut).
• managers could not set the time spent on tickets when using the 'take and close' feature (Pascal Aubry, pointed out by Jacques-Olivier Houen-Farcy).

Enhancement

• added customization class org.esupportail.portal.channels.CHelpdesk.custom.userInfo.CXmlConfig that allows to choose the users' attributes that are automatically printed when creating a ticket (Pascal Aubry, requested by Odile Germès).

 

 

PA

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http://perso.univ-rennes1.fr/pascal.aubry